FAQ

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Explore our comprehensive FAQs to find detailed answers regarding our services. If you have additional inquiries, please feel free to contact us directly for personalized assistance.

Explore Our Knowledge Base

Frequently Asked Questions
  • Does Dicing Always Require Photoresist for Protection?

    While not always mandatory, the use of photoresist is strongly recommended for optimal protection during the dicing process, particularly for delicate materials or when stringent cleanliness standards must be upheld.

  • When is Photoresist Recommended for Dicing?

    Photoresist is advised for dicing applications where the material's integrity and cleanliness are paramount concerns, ensuring a protective layer against potential damage or contamination during the precision cutting process.

  • Do you accept credit cards?

    Absolutely, we're pleased to offer the convenience of credit card payments, alongside ACH payments, to ensure a seamless experience for our valued clients.

  • Do we give discounts to Universities?

    Unfortunately, we currently do not offer discounts specifically tailored to universities. 

  • What accuracy can you maintain?

    With our cutting-edge equipment, we consistently achieve precision down to the micron level, ensuring that we meet the exacting standards of our clients. Typically, we maintain an impressive accuracy of +/- 10 microns, showcasing our commitment to delivering top-notch results.

  • How do you measure chipping?

    Chipping is measured using a calibrated microscope. Viewing the topside of the part, find the largest chip along the edge of the kerf. Measure the distance from the edge of the kerf to the top of the chip. Backside chipping is measured the same way, but the part has to be removed from the holding medium and flipped over to expose the backside.

  • Do I have to pay in advance?

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    Our payment terms are flexible and tailored to suit the specifics of each project. Please feel free to discuss your payment preferences with us, and we'll ensure a mutually agreeable arrangement. Typically, payment is required upon the completion of the project and before shipping. We're committed to ensuring transparency and clarity in all our transactions.

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  • What does it cost to dice a wafer?

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    Our pricing structure is tailored to the individual requirements of each project, accounting for factors such as wafer size, material composition, and specific service needs. Please reach out to us for a personalized quote.

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  • What is your turnaround time?

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    Our turnaround time varies with the number of devices you need to process, the type of processing involved, and the number of jobs already in the production floor queue. Most of our jobs are completed within 5 to 7 workdays. Jobs can be expedited to the front of the queue, which involves premium charges. 

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  • Can I drop the wafer off at your facility?

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    Absolutely, clients are welcome to drop off wafers at our facility during designated business hours. Kindly coordinate with our team to ensure seamless reception.

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  • Can I watch you dice my wafer?

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    Certainly! You are more than welcome to observe the dicing process. We believe in fostering transparency and trust with our clients, and we're happy to accommodate your interest in witnessing our meticulous work firsthand. Please let us know your preferences, and we'll make the necessary arrangements for your visit.

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